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FAQs

Can I return my toy?
All toy purchases are final sale. We like to think it’s a win/win policy all around, as you can be assured that all toys we sell have never been used. Most of our toys are covered by a manufacturer’s warranty, so problems that arise over time should be addressed directly to the manufacturer. However, if you recently purchased a toy and believe it is defective, contact us immediately. Read the full details of our return policy here.

My toy is defective - what should I do?
If you’ve recently purchased a toy and you believe it is defective, contact us or bring it in right away, as we might be able to help you get it to work. If not, we’ll be happy to exchange it.

How can I change or cancel an order, or inquire about a back-ordered item?
For any order inquiries, simply email us at connect@weloveshag.com or call us at 347.721.3302.

What forms of payment do you accept?
For in-store purchases we accept cash, Visa/MC/Disc/Amex, or ApplePay. Online, we accept major credit cards only.

What is your privacy policy?
Read the full details of our privacy policy here.

What are your terms and conditions?
Read the full details of our terms and conditions here.

How will my order appear on my credit card statement?
All orders are charged to Shag Shop LLC.

Will my order be shipped discreetly?
Yes, all of our merchandise is shipped in unmarked packages, with the return address Shag.

Do you ship outside the US?
We currently only ship within the continental US, but hope to expand our shipping soon!

How do I clean my toy?
Toys should be washed with mild soap and water. Stainless steel, some glass, and silicone toys with no electronic parts can be boiled for three minutes for maximum sterilization. You may also use an anti-bacterial toy cleaner, but please note these products are designed to inhibit fungal and bacterial growth between uses; the toy should be washed with soap and water before and after each use. We recommend the use of anti-bacterial cleaner for butt toys or if you are sharing toys with multiple partners. If you are not sure or have any questions, please call or email us!

What kind of lube should I use with my toy?
Water-based lubes are safe for all toys, as are hybrid lubes, which are water-based lubes that contain only a small amount of silicone. If your toy is made of silicone, then we recommend staying away from silicone lubes, as silicone sticks to itself and over time, and it may not wash off the surface of the toy, resulting in a tacky surface. Stainless steel or glass toys, on the other hand, can take any kind of lube. We recommend the use of lubes any time you may not have sufficient natural lubrication, especially when using butt toys.

What is the difference between lubes?

  • Silicone lubes do not absorb into the body and will stay slippery for longer than water-based or even hybrid lubes. They work best for non-silicone toys and of course, skin-on-skin play. You should not use silicone lubes with silicone toys, although hybrid lubes are OK, as they only contain a very small amount of silicone, not enough to cause a problem. 
  • Water-based lubes are compatible with all toys, but they absorb into the body, so expect to reapply them during use. 
  • Hybrid lubes are mostly water-based, with just a bit of silicone added to maximize slickness and longevity. Hybrid lubes are safe to use with all toys.
  • Oil based lubes are not compatible with latex or polyisoprene.

What is the difference between splash proof, waterproof and submersible?

Generally, splash-proof toys can handle a bit of moisture, provided the exposure is brief. A waterproof toy can be used in the shower or briefly underwater, while a submersible toy can be used underwater in the tub for extended periods of time.

Does my toy have a warranty?
All of the rechargeable toys and most of the battery operated toys we sell come with some sort of a manufacturer’s warranty. Please check the product description of your toy for the specific warranty details.

How do I wear a C-Ring (aka cock ring)?
A C-ring is a toy that offers pleasure to people with penises, as well as their partners. It’s meant to be put on the penis when it’s soft, and as it hardens, the C-ring tightens around the base of the penis and scrotum, constricting blood flow. This actually allows for greater sensitivity as well as longer erections, providing more fun time for both the wearer and their partner. Fans of C-rings also report more pleasurable orgasms. Note: Only use for 20-30 minutes at a time, then remove the C-Ring to allow for blood flow.

What is the difference between a dildo and a vibrator?
A dildo is a phallic-shaped toy that is meant to be used internally for penetrative sexual stimulation. It can be life-like or merely suggestive of real anatomy. Most of the dildos we sell are made of high-quality silicone and can be used with lubricants to provide internal pleasure. A vibrator is any toy that offers an electronic vibration as a means of direct stimulation to erogenous zones either externally or internally. At SHAG, we sell dildos, vibrators and even a few vibrating dildos.

Do you offer classes?
Currently we have put our classes on hold due to the pandemic. Please check back when restrictions have been lifted.

Do you host private parties? 
Currently we have put our classes on hold due to the pandemic. Please check back when restrictions have been lifted.

Do you sublet any space for outside vendors?
We currently offer our space for film and video shoots for a fee - please email connect@weloveshag.com for more info.

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