Refund policy

IN-STORE & ONLINE RETURN REQUIREMENTS

THE FOLLOWING ITEMS ARE CONSIDERED FINAL SALE UPON PURCHASE:

• Adult Toys & Sexual Aids
• Intimates, Hosiery & Swimwear
• Bath & Body Products
• Sale & Holiday Items
• Edibles & Consumables
• Custom Items
• Gift Cards
• Workshops (see workshop policy per class)

ITEMS NOT LISTED ABOVE MAY BE RETURNED OR EXCHANGED:

• SHAG does not offer refunds on anything
• Store credit or exchanges within 14 days of purchase
• Valid receipt is always required
• Merchandise must be in its original condition & packaging
• Opened, damaged or used products will not be accepted
• Defective items may be replaced or exchanged

IN-STORE RETURNS:

• Items must be returned in person within 14 days of purchase
• Valid receipt is always required
• Returns are for store credit only, no refunds

ONLINE RETURNS:

• The customer is responsible for all return shipping costs
• SHAG is not responsible for return items lost in the mail
• Ship back items using USPS, UPS or another traceable method
• Must be pre-paid & postmarked 14 days from original delivery
• We will not accept COD - any returns must be shipped pre-paid
• Insure the package for the full value of the return items
• SHAG can deny credit if return policy requirements aren't met

If you have a question as to whether your item is returnable, email us at connect@weloveshag.com, and put "RETURN QUESTION" in the subject

THANKS FOR SHOPPING WITH SHAG
xoxo